Inclement Weather Policy

In the event of inclement weather, Meals on Wheels may close and not deliver lunches that day. With many of our routes going to more rural areas of Charlottesville, Scottsville, Crozet, North Garden, and Keswick, we aim to prioritize the safety of our volunteer drivers. Please use the following communication options for information regarding inclement weather decisions:

  • Our Voicemail — In the event of inclement weather, we do our best to update our voicemail message by 8 AM. If you have any questions as to whether we are delivering that day, give us a call 434-293-4364. Please make sure to listen to the outgoing message for the day.

  • Our Social Media — Check out our Instagram and Facebook pages to stay up to date with our closings

  • NBC 29 — To check Meals on Wheels and all other local closings, check out NBC 29’s broadcast and their website

  • CBS 19 — To check Meals on Wheels and all other local closings, check out CBS 19’s broadcast and their website

Privacy Policy

Meals on Wheels of Charlottesville/Albemarle Commitment to Privacy:

Meals on Wheels of Charlottesville/Albemarle is committed to maintaining your confidence and trust as related to the protection of your personal information. Our commitment applies to all people who communicate with us through any and all of our communication channels, including this website and online or offline communications. We respect the privacy of those who interact with Meals on Wheels of Charlottesville/Albemarle, and will seek to protect the integrity and confidentiality of personal information gathered from our donors, clients, volunteers, website visitors, and anyone else who contacts us. We understand our ethical responsibilities and the important role we play as custodians of your personal information. By visiting our website and/or contacting us, online, by phone or text, and offline, through any medium or on any platform, you are agreeing to the terms of this Meals on Wheels of Charlottesville/Albemarle Privacy Policy.

By visiting our Website and/or contacting us, both online and offline, through any medium or on any platform, you are agreeing to the terms of this Meals on Wheels of Charlottesville/Albemarle Privacy Policy.

Meals on Wheels of Charlottesville/Albemarle Privacy Policy

The Meals on Wheels of Charlottesville/Albemarle Privacy Policy (“Policy”) applies to all personal information received by Meals on Wheels of Charlottesville/Albemarle, both online and offline, through any medium or platform (hereinafter, “Platform(s)” refers to all sources of personal information through any media, including the Meals on Wheels of Charlottesville/Albemarle website and incorporated on our Website, as well as relevant electronic, written, or oral communications made to us through telephones, facsimile, postal mail or other delivery systems, personal delivery, or other offline means).

Introduction

Meals on Wheels of Charlottesville/Albemarle (which may be referred to as “us” or “we”) wants all users of its Website or other Platforms (“Users” may also be referred to as “you” or “your”) to be familiar with how we collect, use and disclose information related to you, your computer, or other device and that enables your identification (“Personal Information”). This Privacy Policy applies to, and describes our practices with, Personal Information that we (or our service providers) collect from you through or from our Platforms. 

We at Meals on Wheels of Charlottesville/Albemarle are committed to adhering to the legal rights bestowed upon Users as may be applicable to the use of our Platforms. These include the rights to access information about Users’ personal data that we process and to have their personal data deleted or corrected as needed, among other rights.

This Privacy Policy is organized as follows and seeks to provide you with a clear explanation of each of the following items:

Information We Collect and How Such Information Is Collected and Used:

As discussed below, we do not collect any personal information from you unless you voluntarily provide it to us. When you visit our website or interact with us through one of our platforms, we may collect information from you as described below. 

Information You Provide to Us:

Various applications of our Platforms may ask you to submit personally information in order for you to benefit from the services or features offered on the Platform, to obtain products, or to participate in certain activities, such as in processing your donation, requesting information or subscribing for future communications from us (collectively, “Services”). We may combine information you submit through various platforms with other information we have collected from you, whether online or offline. All collected information, including the combined information, will be handled in accordance with this Privacy Policy.

How information is provided to us through various operations is explained in more detail below.

● Donations: If you make a donation to Meals on Wheels of Charlottesville/Albemarle using the Website, we will collect your name, address and credit or debit card or other financial account information in order to process the contribution. We will also ask your permission to contact you in the future; without your permission, we will not contact you. We may also include your name, city and state, and donation range (not a specific amount) on our Website and in various reports that may be made public. Certain states and the Federal government also require us to report the names and addresses of donors, as well as the amounts of their donation(s) on an annual basis; such reports are reviewed by state officials but are not made public. Other than for legally required disclosures, you can change your preferences at any time.

● Client and volunteer applications: If you apply via any means to be a volunteer or to receive our services, we will collect your name, address, phone number, and other information only such as is necessary to determine your eligibility for our services, basic qualifications for volunteering, or to be able to deliver food to your residence.

How We Use the Information We Collect:

● Personal Information: We use personal information submitted by you or otherwise collected through the Platforms and through other sources for the purposes described in this Privacy Policy and as otherwise described to you at the point of collection. For example, if you provide us with information to make a donation, we will use the information to process your donation. At all times, our lawful basises for processing your personal information are in support of our legitimate interests, where those interests are not overridden by your fundamental rights and freedoms. We will also seek to reasonably minimize the amount of data processed as necessary for accomplishment of the purposes for which the information was first disclosed. Specifically, we may use personal information from or about you for the following purposes and others related to such purposes:

● to respond to your inquiries and to send you information that you request and to process your donations;

● to send you important information regarding our relationship with you, such as to let you know what we are doing with your donations and to solicit additional donations, or regarding changes to our terms, conditions, and policies, and other administrative information.

● to notify you about upcoming events and opportunities to further engage with Meals on Wheels of Charlottesville/Albemarle, including participating in future fundraising and advocacy efforts;

● to promote our mission and initiatives, and the missions and initiatives of our clients;

● for our business purposes, such as data analysis, audits, recordkeeping, developing new products or services, enhancing the website, providing a safe user experience on our website, improving our services, optimizing your experience on the website, determining the effectiveness of our fundraising campaigns, and managing legal issues;

● To provide our delivery services to you, and to inform clients and volunteers of emergency closures.

● If we intend to collect and use personal information for another purpose, such as publicly recognizing our donors, we may seek your permission at the time the information is collected if the donor has not previously opted out.

Data Retention:

We generally retain personal information for so long as it may be relevant for the purposes identified in this Privacy Policy, unless a longer period of time is required by law.

Links to Third-Party Sites:

This website contains links to other sites which are provided for the convenience of our users. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our website and to read the privacy statements of any other site that collects personal information. If you access a third-party website from a link on this website, any information you disclose on that site is not subject to our Privacy Policy. It is possible that these links may be used by third parties or others to collect personal or other information about you. Meals on Wheels of Charlottesville/Albemarle is not responsible for the privacy practices of such websites, advertisers, or third parties or the content of such websites and it is your sole obligation to review and understand the privacy practices and policies of these other websites.

2. How Is Your Information Secured?

At Meals on Wheels of Charlottesville/Albemarle, you can be assured that your personal information is secure, consistent with current industry standards. We strive to take appropriate security measures to prevent unauthorized access to, or unauthorized alteration, destruction or disclosure of, your information. We use a variety of security measures to protect your data, including physical, electronic, and procedural safeguards. Meals Wheels of Charlottesville/Albemarle is based in the United States. No matter where you are located, your personal information will be collected and processed in the United States. The laws of the United States and other countries governing data on protection may not be as comprehensive or as protective as the laws in the country where you live.

How to Access Your Personal Information and Control Its Use:

As explained below under data rights and throughout this policy, you have rights to access your information, know how it is being used, correct or delete any information we maintain, and express any concerns about our policies or the use of your data.

How to Opt out of Further Communications: 

All donors may opt out of further communications at any time at their request, and may inform us of this choice via phone call or email. Volunteers may opt out of some optional communications via the same means at any time, but may not opt out completely due to their continual interaction with our organization. Clients may opt out of emergency text alerts by replying to them at any time if they wish to. Our other communications with clients are necessitated by the service provider-client relationship, and may be opted out of if a client wishes to no longer receive our services

Contact Information:

● In order to obtain this information, please reach us through office@cvillemeals.org

● If you have specific questions about our Website, please contact

office@cvillemeals.org

To contact us by mail or phone, please use the following:

  • Mailing Address: Meals on Wheels of Charlottesville/Albemarle

    704 Rose Hill Drive

    Charlottesville, VA 22903

  • Telephone: (434) 293-4364

Always include your name and contact information when you reach out to Meals on Wheels of Charlottesville/Albemarle.

You may exercise these rights by contacting Meals on Wheels of Charlottesville/Albemarle using the contact information provided above.